Returns
24 Hours
from delivery
â ī¸ Only for defective products
Replacements
48 Hours
from delivery
â ī¸ Only for defective products received
Important Notice
Returns and replacements are ONLY accepted for defective or damaged products. We do not accept returns for change of mind, incorrect size selection, or minor variations that are natural in handmade products.
âŠī¸ Return Policy
âąī¸ Return Window: 24 Hours from Delivery
Returns must be requested within 24 hours of receiving your order. No exceptions.
âWhen Returns Are Accepted
- âProduct received is defective (broken, torn, non-functional)
- âProduct received is damaged during transit
- âWrong product delivered (different from what was ordered)
- âReturn request made within 24 hours of delivery
- âProduct is unused and in original packaging
- âClear photos of the defect are provided
âWhen Returns Are NOT Accepted
- âReturn request made after 24 hours of delivery
- âChange of mind or buyer's remorse
- âIncorrect size, color, or design selected by customer
- âMinor variations in handmade products (natural characteristic)
- âProduct has been used, washed, or altered
- âProduct is not in original packaging
- âCustom or personalized orders
- âProducts damaged by customer after delivery
How to Request a Return
- 1 Contact us within 24 hours of delivery via WhatsApp or email
- 2 Share your order number and clear photos/video of the defect
- 3 Our team will review and respond within 24 hours
- 4 If approved, ship the product back in original packaging
- 5 Refund processed within 5â7 business days of receiving the return
đ Replacement Policy
âąī¸ Replacement Window: 48 Hours from Delivery
Replacement requests must be made within 48 hours of receiving your order. Only for defective products.
âWhen Replacements Are Offered
- âProduct received is defective or broken
- âProduct damaged during transit
- âReplacement request made within 48 hours of delivery
- âClear photos or video of the defect provided
- âProduct is in original packaging
âWhen Replacements Are NOT Offered
- âReplacement request after 48 hours of delivery
- âProduct not defective â just disliked or wrong choice
- âMinor natural variations in handmade products
- âProduct damaged by customer after delivery
- âCustom or personalized orders
How to Request a Replacement
- 1 Contact us within 48 hours of delivery via WhatsApp or email
- 2 Share your order number and clear photos/video of the defect
- 3 Our team will review and respond within 24 hours
- 4 If approved, we ship the replacement at no extra cost
- 5 Replacement delivery takes 5â7 business days
đ° Refund Information
Processing Time
5â7 business days after receiving and inspecting the returned product
Refund Method
Credited to your original payment method (UPI, card, net banking). COD orders refunded via bank transfer.
Return Shipping
For approved returns of defective products, we cover return shipping costs.
Need to raise a return or replacement?
Contact us immediately â remember the 24/48 hour windows!