Our Commitment to Privacy
At CherryKnot, we treat your privacy with the highest level of care. We believe in transparent data practices: we collect only what is strictly necessary to craft, process, and deliver your handmade orders, and we never sell, trade, or rent your personal information to third parties.
Secure Storage
Encrypted database architecture powered by industry-standard cloud infrastructure.
No Card Stored
All payment transactions flow directly through PCI-DSS compliant Razorpay gateways.
No Spam
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📋 Data Collection & Usage Practices
1. Information We Collect
When you place an order, create an account, or contact our support team, we collect necessary personal details including:
- Full name, shipping address, and billing address
- Email address and mobile phone number (for order notifications and WhatsApp updates)
- Order history, customized engraving/crochet preferences, and wishlist items
2. How We Use Your Information
We use your data primarily to fulfill and ship orders, send shipment tracking links, process returns or refunds, and provide dedicated customer support. With your explicit consent, we may also send occasional updates about new handmade collections and exclusive drops.
3. Payment & Financial Security
CherryKnot does not collect, store, or process your credit card numbers, CVV codes, or UPI PINs on our servers. All online payment processing is handled securely by Razorpay. Their systems comply with strict Payment Card Industry Data Security Standards (PCI DSS).
4. Cookies and Session Management
Our website uses small session cookies and local storage tokens to keep your shopping cart intact while you browse, remember your login state, and optimize loading speeds. You may adjust your browser settings to refuse cookies, though some website features such as persistent carts may be limited.
5. Your Privacy Rights & Deletion Requests
You have full ownership of your data. You may request an export of the personal information we hold about you, request corrections to inaccurate addresses, or ask for account and data deletion at any time by writing to us at hello@cherryknot.in.
Questions regarding your privacy?
Our support team and data compliance lead are available to answer any questions or process your privacy requests.